Information Technology

The Kaibab Paiute Tribe's I.T. Department is responsible for providing technical advice and support for Tribal staff and Government. We no longer provide internet services to the local tribal villages or staff offices. That duty was taken over on August 1, 2013 by Xpressweb out of Kanab, UT. Their contact information is -

Phone: (435)644-3455
Fax : (435) 644-2011
General information : info@xpressweb.com
Technical support : support@xpressweb.com

Tools

FAQs

  1. I'm signed up for the highest speed but it still seems slow. Why?
    The bandwidth is only part of the picture when it comes to internet speed. Another major factor is something known as latency. Every piece of equipment the data packet travels through on the way from one point to the next will slow it down, because each piece of equipment has to process it. Two commands that are useful for checking latency are the ping and the trace route commands.

    In addition to latency you might also have issues with your computer's speed. If, for example, you ping yahoo.com or google.com and the results average under 100ms but it takes 30 seconds for one of those webpages to load you probably have issues with your computer. If that's the case try starting your browser in safemode so all the add-ons are disabled and see if that helps. If it does you can reenable the add-ons one at a time until you find the offending software and either leave it disabled or remove it. It can be a tedious process but it is something you can control.

    Finally, malicious software (viruses, trojans, malware, etc) can cause a great deal of frustration when it comes to speed. Most of the time it isn't slowing things down on purpose but rather because it is competing with legitimate software for your system resources. If you suspect malicious software you should spend a little time cleaning things up.

  2. My computer has XYZ wrong with it. Can I bring it by so you can fix it?
    No. We don't currently offer repair services for personal computers. However if you call we might be able to get you started on finding your own solution.
  3. My internet is/isn't _____
    Anything related to the internet is now handled by Xpressweb. Please see the contact information near the top of the page.